Terms - SuperEleven.com
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  • Terms


    £4.99 Royal Mail Delivery - United Kingdom

    £12.00 Tracked for EU Customers


    Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company should advise you the charges due or else you should consult your local customs office. Unfortunately we cannot advise you what these charges will be and Super Eleven is not responsible for them. If these local import/custom charges are refused or not paid by the customer, then the item could be returned to Super Eleven or possibly destroyed if too expensive to return. Please note: If this happens, we may not be able to refund you for your order. We would not be able to refund any original postage costs paid and can only refund for the returned product/s minus any costs incurred in returning them to Super Eleven.

    Please note that while items sent by Royal Mail usually arrive within 2-3 days, Royal Mail stipulate that only items still not delivered after 15 working days can be officially classified as lost. Please Order from Super Eleven with enough time to prevent any loss or disappointment resulting from the delivery time as Super Eleven cannot be responsible for this.

    This does not affect your statutory rights as a consumer.


    Exchanges and Returns

    Satisfaction Guaranteed.

    Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund.
    To be eligible for a return, your item must be unused and unopened and in the same condition that you received it. It must also be in the original packaging. We cannot accept opened packages for refund.

    Retail Store Purchases
    If you purchased our products at a retail store and you are not satisfied, please return your purchase directly to the retail store, along with your proof of purchase. We regret that we cannot accept any returns or exchanges from customers that purchased our product at a retail store.

    Online Purchases via www.superelevenshake.com

    If you purchased our products through our websites and you don’t like our product for any reason, ship any unopened bags to us within 7 days from the shipping date and we’ll refund your money. Customers are responsible for the return shipping costs.

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you when your refund is processed. If there is a dispute, you will be contacted immediately.

    Late or missing refunds (if applicable)
    Refunds may not show up on your account for 7 business days. If you have not received your refund after this time, first double check your bank account and credit card account.
    If you’ve done all of this and you still have not received your refund yet, please contact us at orders@superelevenshake.com

    Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@superelevenshake.com 

    Proof of purchase is necessary for all refunds. All online purchases will be refunded through the payment method used to pay for the original purchase.


    Privacy Policy

    Personal Information Protection Policy

    At Super Eleven we are committed to providing our subscribers and/or customers with exceptional service. As providing this service involves the collection, use and disclosure of some personal information about our subscribers and customers, protecting their personal information is one of our highest priorities.

    We do not store credit card details nor do we share customer details with any 3rd parties



    Super Eleven Shake Ltd does not give you any right or interest in any copyright or intellectual property rights in any Product nor the right to copy them.

    The copyright in supereleven.com and the content of all the software, web site and pages relating to the supereleven.com web site is owned by, or licensed to Super Eleven, unless otherwise specified and may not be used, copied or altered without our express consent.

    Copyright extends to the design, look and feel of supereleven.com, all photographs on it and its marketing materials.

    You may use supereleven.com for private and personal non-commercial use only - i.e. to view, copy and print portions of supereleven.com for the sole purpose of placing Orders. The materials on supereleven.com may not be used for any other purpose.

    Super Eleven, supereleven.com and our logos are trade names or trade marks of Super Eleven and may not be used by anyone else without our express permission. We have applied for a registered trademark in the name "Super Eleven, Super Eleven Shake" and we are also the owners of unregistered trade mark rights in them.

    However, supereleven.com does not make any warranty or representation in respect of any other trade mark and the trade marks of the brands featured on supereleven.com belong to their respective owners.